What have we been working on?
Over the past few weeks, we have been testing a new feature for our My Choice subscribers. The test has been open to a small number of members. We have made the process open for review, so if you are interested, please feel free to review the Beta category. During this beta, we have been sending out surveys to gauge the activation process, service quality and readiness to launch and so far the results have been great!
Survey Question: Activation Experience
We asked the Beta members to rate the overall experience of setting up and activating the Extend Home service. This was a 5-star rating and averaged a 4.6
We also asked how long it took to set everything up and the average was less than 15 minutes.
Survey Question: Call Quality
We asked if call quality was better than the cell phone. The scale was 0 for “Way worse”, 5 for “No difference” and 10 for “Way better”. The average was 7.4
Survey Question: The Entire Extend Home Feature
After weeks of use, we asked our Beta members to rate the entire experience of the Extend Home feature. The average was 4.5 stars out of 5
Here is some other feedback:
Over the next week, we will be detailing the specifics of this feature and entering the next stage in our Beta. In the coming weeks, we hope to add more members to an open beta with a goal of general availability to all My Choice members later this year.