Extend Home Call Waiting Problem

What phone do you have? Samsung Galaxy J3

What plan are you on? My Choice

Does your plan include data, or just talk & text? no data

Extend home phone: Panasonic KX-TG1034 w/4 handsets

Issue Description

When talking to my landline daughter using the Panasonic handset, the FLASH button works as advertised when I need to answer a 2nd caller or initiate a 3-way call. However, when talking to another Republic customer on his cell phone, whenever I press the FLASH button, my first caller is disconnected.

Can this problem be remedied?

1 Like

Hi @voyager,

This doesn’t sound like something our Community would be able to solve, but it’s definitely something our engineers would need to look into, especially if this behavior is consistent.

Does it make any difference whether the other RW member is on cell or Wi-Fi?

2 Likes

He has only called me from his home, so that would be WiFi I think.

1 Like

I have experimented by calling myself from the cell phone and answering on the Panasonic. If I hit the FLASH button, I’m immediately disconnected from the cell phone.

2 Likes

Thanks @voyager,

I’ve been able to replicate the issue. I’ll have to open a bug ticket to get this in front of our engineers.

5 Likes

Thank you so much for your response. I’ll be waiting for further developments.

1 Like

Is there any news re the bug ticket?

1 Like

Hi @voyager,

Only that it is in the developers’ queue and they are aware that the issue exists. I’m watching the work ticket and have noted in it that the Community is awaiting a solution.

2 Likes
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