Extender phone rings, cell does not ring

What phone do you have?

What plan are you on?

Does your plan include data, or just talk & text?

Issue Description

I’m sitting next to Exrender phone. It rings several times, but my cell phone - in hand - does not ring and shows no incoming call.

I will assume you have a current phone on the My Choice plan and an Extend Home adapter.
(as I do not have an Extend Home, this will only be a guess)

  • The Extend Home is connected to your router via an Ethernet cable, whereas you phone will rely on your WiFi

Thanks, jben. I’ll try your suggestions.

1 Like

Check recent calls on your phone. I find that the phone can immediately reject a spam call - thus cutting off the phone’s ringtone but not the Extend Home.


@donnag.346 Have you figured out what was going on with this?

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