Extracting data from broken phone

**What phone do you have?
Moto G

What plan are you on?

Does your plan include data, or just talk & text?
data through our wireless company and talk and text

Issue Description

Phone was dropped in porta potty, retrieved wiped off, opening back cover, but on the phone back a message stated “battery not user removable” so I didn’t remove the battery. Now it will no longer turn on. I want to retrieve photos from it. How do I do that?

Hi and welcome to the community!

Unfortunately, if the phone is dead, the only way to get any information off of it would be through a very expensive forensic recovery service (the type law enforcement uses when trying to recover information from damaged or destroyed devices).

That said, hopefully your information has already been backed up. Take a look at https://photos.google.com are your photos there? And hopefully https://contacts.google.com will contain your contacts.


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