Factory Reset for Moto G in a bootloop


#1

What phone do you have? Moto G 1st Gen

What plan are you on? Republic Refund

Does your plan include data, or just talk & text? Data Included


Issue Description

While setting my alarm last night with the clock app on my Moto G 1st gen, I started getting a bunch of error messages. So I tried to restart my phone. The phone entered a bootloop. I opened the Boot Mode Selection Menu and tried to do a recovery, which continues to fail after multiple attempts. I then tried to do a factory reset, but this has also been unsucessful multiple times. How can I reset my phone?


#2

I hate to say it, but to me it sounds like the phone is dead. When the phone gets in to that type of loop and the reset fails, it usually means it has suffered an irrecoverable hardware failure. Given the age of the device, it seems like a safe bet.


#3