In trying to transfer my old Moto X to my son. I was able to transfer the phone number, but when I try to do a factory reset, I get the message “Settings has stopoed” then it won’t let me do it. How can I erase all my data from the phone or fix the settings?
What you describe is the Settings app crashing. There’s another way to factory reset the phone from Android recovery. Republic describes that here: Factory Reset – Republic Help.
You’ll need to scroll the document to the section headed with “Perform a Factory Reset through Recovery Mode”; then be certain to follow guidance for the appropriate generation of Moto X. If uncertain which generation of Moto X you have (if the Settings app will allow it), you may verify at Settings -> About phone.
I was able to fix it by changing some of the administrator settings and deleting as many accounts as I could. I was then able to use the factory reset option under settings.
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