Fast busy when calling via cell

Hi there,

Moto G7 power

My Choice + 1GB

Yes my plan includes data


Issue Description

I keep getting a fast busy when I dial a phone number away from WiFi. This occurred this morning at 8 a.m. I checked my data usage and show I have used 355 MB of 2 GB of data for this month. I tried calling my husband’s phone and also get a fast busy. Of course phone works with WiFI but I need this phone to work away from Wifi too. I have been a customer since 2016 and don’t understand why this is happening so much lately?

Hi @juliedesigns and welcome to the Member Community. Can you receive calls when on cell? Let’s check the following if your phone is activated on GSM.

Here’s a quick way to see if your phone is active of GSM or CDMA

If you’re on GSM check the following.

Come on back if this doesn’t help.

1 Like

Hi Freddyp,

I’m on GSM and that link you shared fixed the problem. Thank you!

Glad it helped!

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