I had a problem yesterday and called Motorola tech support. I was told to put the phone in safe mode and wipe the cache which I did and had to replace the SD card because it would not read or write. I replaced the SD card and reinstalled the many apps that were stored there. So far so good. Now a issue I need advice with.
I wanted to transfer some ring tones in to the phone, Its a Motorola Pure X, I hooked up the USB cord and wanted to do the transfer from the PC (Win 10) I plug in my phone to the USB connection in the PC. I selected the transfer files and then chose transfer photos. Sometimes I see the XT1575 show up, it failed to list any directories where I can copy files to. No matter what, no directories show up no matter what selection I choose on the menu when the phone is plugged in to the computer. Any suggestions or possible apps that could help?