Fingerprint stops working after two tries

What phone do you have?

What plan are you on?

Does your plan include data, or just talk & text? just t & t

Issue Description

fingerprint stopped working. Can't add new print past the 2d try. Just stops

Hi @jamesw.1v9was,

I see you have a ticket awaiting your reply, and some chat sessions on this issue. So that the Community doesn’t offer advice that may conflict with any instructions our Help team may offer, I’m going to close this topic.

You may log into your ticket to continue the conversation with our Help team at

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