Forgot the PIN code

What phone do you have? Moto E

What plan are you on? Talk and Text

Does your plan include data, or just talk & text? Not yet

Issue Description

We purchased a new phone for our son. I didn’t write down the PIN, and I have already forgotten it. How do you do a factory reset and/or bypass the PIN?

Hi @lenorem,

Welcome back to the Republic Member Community :slight_smile:

Per this help article:

You should do an external reset:


Thank you. Phone was reset, and we are back up and running.
I appreciate the help/instruction.


You’re welcome! :smiley:

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