Free data showed up randomly

plans

#1

Why did random data appear on my wife and daughters phone, we dont have the money if this is a mistake. Can someone please explain.
they both got 100 GB


#2

Samething happened to me. Random 2g’s showed up as data and now my bill looks negative instead of the normal payment.


#3

Hi @josephk.m7d0ex , & @chrisk.vk5vyq
Consider it a gift from RW. They have been giving away free data to customers. There should be a email in the account holders email, if not check the spam folder.


#4

Are you in a Hurricane area? We do try to be helpful to the affected. Did you get an email?


#5

Hi @chrisk.vk5vyq,

Please check your E-mail for an explanation, including the 100GB notification explanation. If you cannot find the E-mail just let me know and I’ll DM you a copy of it.

@josephk.m7d0ex,

Your situation is a bit different, if you’d like details please DM me or open a support ticket.

We did not charge our members for these additions of data that they did not request.


#6

Dm’ed you about this issue.


#7

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