Fully charged G5+ stopped working


What phone do you have? Moto G5+

What plan are you on?

Does your plan include data, or just talk & text?

Issue Description

Moto G5+ phone worked earlier in the day, and now shows no sign of life. was not dropped and is fully charged

(Moderator’s note: Title was edited to remove some details, which were then placed in the empty content area.)


Try pressing the power button down for up to two minutes. If that falls to work, contact Motorola:



held power button on for over 2 min … no sign of life


Have you tried charging the phone with a known good charger for about 20 minutes and re-tried the long press of the power button?

If a runaway app suddenly discharged the phone…it might have run out of battery.


Been on the charger, known good, all day


Hi @rickb.wo0fwh,

Have you tried contacting Motorola yet?


I’m not sure how to do that


Hi @rickb.wo0fwh,

@cbwahlstrom kindly provided a link to their support site in his initial reply to you:


Please let us know what they say. You can also contact our support team, by opening a ticket at this link: