G4 screen goes wild on it's own

device
#1

hi
my son has a g4. the screen goes wild on it’s own and acts crazy.
We have tried:
removing apps
clearing cache
hard restart
removing case ( recommended by Motorola)
factory reset

any ideas?

we took a video of it happening, can i attach that to here?
thanks

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#2

If nothing works to fix it, it could be a bad digitizer on the phone making the phone think it is being touched. This can be caused by damage to the phone, hard drop or water damage or could be a warranty defect. You might want to reach out to Motorola if the phone is less than a year old.

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#3

Here’s how to get to Motorola: https://motorola-global-portal.custhelp.com/app/mcp/contactus

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#4

no damge/dropping/water etc

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#5

Then you have a potential warranty claim with the manufacturer as this sounds like a phone defect. Others have already pointed you to how to contact Motorola. Sorry to hear of the experience!

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closed #6

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