About 2 weeks ago I bought the new Moto G Power. I gave my Moto G5 Plus to my son who already has a RW account. We transferred his old phone to the Moto G5 Plus (using the same sim card). Everything worked well until yesterday. Now he can’t get wifi here at home or when he is out. He is not able to send or receive text messages. He can make and receive phone calls.
How can we fix this? Do we need a new sim card? We don’t see the little RW logo arc in the upper left corner anymore. Isn’t that suppose to show a wifi connection? What happened to it? I also don’t see it on my new Moto G Power.
Any help you can provide is appreciated.
Thanks. Hope everyone is healthy and safe.