I have a motoG5 plus. I am hooked up to a wifi. The phone tells me that I am connected, however the icon in the upper left corner says that I am not connected. Answers?
This happens from time-to-time. Here are a couple of solutions:
Turn WiFi off and then back on.
Restart the phone.
The empty white arc indicates that you cannot use the WiFi for calls/text. This could be as a result
of the WiFi access point blocking the ports required for VoIP calls/text.
If you are not getting any internet connectivity then the WiFi network might require additional verification.
Go to Settings -> WiFi -> Tap on the name of the network (It should say saved under it)
This will come up with a pop-up
FORGET, CANCEL, CONNECT
Tap on CONNECT
This should take you to the additional verification page. Once you have completed the extra verification
you should be able to use the WiFi.