What phone do you have?
What plan are you on?
Talk and Text only
Does your plan include data, or just talk & text?
I recently ruined my Moto G3 trying to change the battery which was overheating and only lasting a few hours. Fortunately I backed up my call log and sms history which restored perfectly on the used Moto G5 plus I bought and activated. My problem is that I did not receive any texts from the 4 days when I had no phone even though my account and number were still active. I expected that when I activated the new phone I would receive all my texts that came during those 4 days but there were none. I do live in a roaming area if that has something to do with it.