Google authenticator - no transfer option

What phone do you have? Moto g7 Play (new phone) Moto G (older version) old phone

What plan are you on? $20/month

Does your plan include data, or just talk & text? Includes Data.


Issue Description

I have a new phone (Motog7 play) and I need to transfer my google authenticator from my old phone. My old phone does not have the option at the top of the page to “tramsfer accounts” so I cannot import the old account. I am keeping the same phone number. How do I transfer accounts when there is no transfer accounts option? Thanks for your help.

Hi @briand.e4faxp and welcome to the Member Community. Do you have the latest version of the Google Authenticator app installed on your old Android phone? Let’s see if this article from How-To Geek helps.

And here’s a Google help page.

https://support.google.com/accounts/answer/1066447?hl=en

Scroll down to the “Transfer Authenticator codes to a new Android phone” section.

Hope these help.

2 Likes

Thanks!

This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.

Message an
Expert customer