Google Chrome and WebView not updating

Google Chrome and WebView not updating.

Moto G Power 2021 running Android 10

My Choice plan + 1GB

Google Chrome and WebView will not update through Google Play. I’ve followed posts on the web on how to fix this issue - but none of them has worked. I’ve uninstalled updates on both, cleared cache, stopped the apps, rebooted, etc. and they will not update. The update starts to load but never completes for both apps. Has anyone found a way around this for a Moto G Power 2021?

In my experience, problems like this seem to be largely unfixable by the end user. Eventually Motorola and/or Google come up with a fix that doesn’t get announced, and the problem just disappears. Is there a problem presented by these apps not updating other than the apps just not updating? If other apps are crashing as a result of this, you might review the following help article. Particularly the Additional Notes at the bottom of the article:

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Thanks for your feedback. I will read the article you sent. BTW - no other apps seem to be affected.

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Hi @robertc.ynkncy,

Have you had any luck getting these apps to update?

No. Can’t get it to work and I’ve tried everything short of wiping the phone. :grimacing:

Have you made sure there are no Android system updates to install? I just booted up a Moto G Power 2021 and saw it fail to update Chrome and Android System Webview, but once I installed the Feb 2021 security patch, they both updated.

Thanks for the reply. My issue started after the security update was installed.:worried:

Did you clear the cache on the Play Store app, then reboot the phone?

It looks like an ongoing problem with both of these apps, and as @cbwahlstrom said, will likely just fix itself one day. :woman_shrugging:

Are you having any issues using the phone due to the lack of updates?

Tried all of the options in various combinations – still can’t get Chrome or Webview to update. Every other app updates and run with no issues. I’ve decided to not use Chrome as a browser but will use Edge instead. Otherwise I need to wipe my phone which is a PITS. Thanks for the follow-up.

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