Google Messages not showing

We both (wife and I) have the moto g power

I am on the 'My Choice +1" and my wife is on the “My Choice Talk and Text”


Every time my wife (8563) texts me (8562) I never get the texts even though it show sent.
Every time when I (8562) text (8563) it does not show up under my folder name but she gets the texts as■■■■■■■■■■■■■■
So to sum up: I never get her texts and she gets my text under the T-mobile number.

Both phones are: Moto g power, Android 11, running Google Messages App. Also, both phone message apps were cleared of cache. Problem is with her and I other callers get their message through.

Here’s how to take care of this.

Please do the following while connected to wifi to resolve this issue:

  1. Open the Messages App
  2. Touch the three dots on the top right
  3. Touch Settings
  4. Touch Chat Features
  5. Turn OFF “Enable Chat Features”

That worked. Thanks Louis.

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