Google Pixel 2 XL not working on RW. RW app says my phone is not compatible. BYOD SIM installed


#1

What phone do you have? Google Pixel 2 XL (G011C)

What plan are you on? Unlimited Talk and Text

Does your plan include data, or just talk & text? 3G data


Issue Description

Im a current RW customer. I recently purchased a Google Pixel 2 XL. I order the SIM kit from RW . I inserted the sim card and installed the republic wireless app. When the app checked my phone it said that my phone is not compatible on RW. I checked the model number and I have the appropriate one, (G011C). How do I get this phone to work on RW network? Do I need some sort of authorization?


#2

What is the software version and build number on the phone?

Where did you buy the phone from? New from Google…or used elsewhere?


#3

It did not come straight from Google but it was “new” in box from a company on ebay. The build number is OPD3.170816.012. Android version 8.0.0.


#4

That is VERY out of date. ( a whole year our of date) Run the System updates. There are many of them up to Android 9.0. Pixel phones get an update each month.

Edit: That build is original software release for that model. There are about a dozen updates since then. Also, that build indicates its the VZW version of the phone. It should still be compatible with R.W. though, unless it was a financed device from VZW that was not paid off before it was re-sold, then it may be “blacklisted”.


#5

My understanding is the updates are not cumulative, (so each one builds on the previous) … so you will probably need to just keep updating one after another until there are no more


#6

ok. Im in the process of performing updates on it as we speak.


#7

Is there a way to know if it was blacklisted? The original SIM was VZW.


#8

You can enter in the IMEI number into a checker like this:
https://swappa.com/esn

fyi, i find Swappa a much better place to buy used and new phones from. As they require the IMEI check and have much stronger regulation in place, unlike Ebay.


#9

Ok, thanks for that. I entered the number and it states the phone is not blacklisted and ok to activate.


#11

I would hope that updating the phones OS to current would resolve the R.W app from saying their phone is not compatible.

@ christopherw.hjvwqb Where you able to do all the updates and did that resolve your issue?


#13

That did the trick, it worked. Thank you so much for your help. It completed one update to get to Android version 9.0 and the RW app immediately started when I restarted my phone. I am now up and running.


#14

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