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won’t complete loading,even on wifi. has always worked until yesterday

Hi @babettej

A quick Google search resulted in https://www.google.com/url?sa=t&rct=j&q=&esrc=s&source=web&cd=2&cad=rja&uact=8&ved=0ahUKEwi8-bTktZfSAhWM34MKHWu0A20QFggc…

Performing the procedures in the document Clearing the Cache often remedies odd behaviors in Android.

Give this a try and let us know if it resolves this issue for you.

There have been several updates. I would try the following.

  1. Reboot the phone and test.

  2. Clear the system cache and test.Clearing the Cache

  3. Put the phone in safe mode and test.Safe Mode

  4. Go into the phone settings menu and select “Apps.” Find all the Google updates since the last day your phone was working correctly and uninstall the update, test. Possible Apps to look at are “Android System WebView, Chrome, and clock.”

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