I don’t know which Google Fiber market you’re in, but I’m in the very first one, but was a bit later to get it installed. I have their 5x1 “free” fiber, where I paid a $300 construction fee, and then it’s free for seven years.
It’s been rock solid, with a grand total of one outage in the time I’ve had it… although they did have the notorious issue of having a TV side outage in the Kansas City market, in late October of 2015, in particular during Game 1 of the 2015 World Series.
But I’m not worried about them any more than Spectrum (former Time Warner), AT&T or even worse, Comcast.
I’ve had better up time and solid performance from Google than anything else I’ve ever had.
They also service two of our business locations with their small business service, and the only thing that makes me mad is that they will likely never be available at our main location, because the “Fiberhood” didn’t qualify, in a neighborhood filled with businesses and the homeless.