Great customer service!


#1

I’ve been a member for several years and recently purchased a new phone. In the old days it was tough to get help – had to use the forum - or figure out how to submit a ticket through some hidden interface.

My recent experience indicates how far things have progressed – I used the Chat option and got connected to Kennedy. I goofed on one of my responses and ended up deleting my wife’s phone. Kennedy assured me that we would recover.

That required me to start another chat later – which was handled by Alex. I was pleased to have the recovery work so smoothly.

Then, later that evening, Kennedy sent me an email to follow-up. This had to be late in her day and really was above and beyond my expectations.

Looks like RW has ramped up the level of support. It is much appreciated

Nicely done


#2

3 posts were merged into an existing topic: * Kudo & Win! *


#3