I’ve been a member for several years and recently purchased a new phone. In the old days it was tough to get help – had to use the forum - or figure out how to submit a ticket through some hidden interface.
My recent experience indicates how far things have progressed – I used the Chat option and got connected to Kennedy. I goofed on one of my responses and ended up deleting my wife’s phone. Kennedy assured me that we would recover.
That required me to start another chat later – which was handled by Alex. I was pleased to have the recovery work so smoothly.
Then, later that evening, Kennedy sent me an email to follow-up. This had to be late in her day and really was above and beyond my expectations.
Looks like RW has ramped up the level of support. It is much appreciated