Group Text (MMS) Not Sending/Receiving

What phone do you have? Moto G7 and Moto X4

What plan are you on? My Choice +

Does your plan include data, or just talk & text? Data Included


Issue Description

Both my phone (X4) and my wife’s (G7) have had problems sending and receiving group texts (MMS). She has had problems with a larger group of 15 people or so that worked for a long time, but recently they do not receive her messages and she does not receive theirs. She has other groups that work though.

I’ve had similar problems with group messages. I had group of 6 that worked for months, but then suddenly I stopped receiving messages from 4 people in the group (I still get messages from 1 person). I also have a couple other groups that work fine.

We both use the standard google messages app.

I’ve worked through “Troubleshooting Texting Issues” page, but nothing has worked. Also, please don’t attach the " A recent update to Android messages" fix. I’ve checked that and both phones are set up to send and receive as a group MMS.

Thanks!!!

2 posts were merged into an existing topic: One Specific Group Text Doesn’t Work

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