What phone do you have?
Samsung Note 20
What plan are you on?
4 gig/month
Does your plan include data, or just talk & text?
talk/text data
Hi @Ben1 and welcome to the Community!
As a starting point, may we know which text messaging app you’re using with your Galaxy Note20? Samsung’s bundled app is not compatible with Republic’s service. Have you replaced it with Messages by Google?
I downloaded the app suggested when I activated the phone
Hi @Ben1,
To confirm, the referenced app has an icon that looks like this: 
?
After downloading, did you open the app and set it as the default messaging app?
You might also check the settings referenced here:
I did download the suggested app and set as default, however, I’ll have to check the settings when I get home, this is for my wifes phone
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