We can see the logs emphasis on we. You originally posted in Republic’s online Community forums 2 hours ago here: GSM sim card not recognized. Though you’ve been being notified by email when I respond and are subsequently replying by email yourself, this is not a one-to one conversation and I am not Republic staff. Our email exchanges are all being posted in the thread you originally started by posting in Republic’s Community. I’m suggesting you delete the logs because those have also been posted to Republic’s Community forums and we wish to protect your privacy.
There are a number of reasons the diagnostic might say this. It may be as simple as you are in an area of non-native roaming coverage. Roaming coverage is provided by a partner of Republic’s partner.
Rather than continue to trouble you further, I’ll ask first. Do you wish to continue troubleshooting in Republic’s Community? Or, would you prefer working directly with an agent? An agent won’t necessarily provide better answers, however, I want for you to know from whom you’re getting help.