Having trouble activating my phone


#1

I have a new MOTO G4 Play. I have inserted my Republic SIM card and gone through the activation screens. Name, address, and credit card info entered. I click NEXT and get a message stating “Must agree to the following terms and conditions {name=rw_e911, version=1.8},{name=rw, version=2.2}” Below that is says DISMISS. If I tap DISMISS, the message goes away, and I have a blank white screen.

What do I do next?


#2

Hi @robertw.e0znh4,

You might try logging into your Republic account from a computer here: Phones | Republic Wireless. Doing so should trigger the need to agree to Terms and Conditions there after which, hopefully, you’ll no longer need to deal with doing so on the phone as you activate.


#3