Moto X4, talk & text plan, no data, $15/month plan, CDMA (Sprint)
Upgraded from a Moto G3 to a Moto X4 a few weeks ago and have recently noticed a difference in my ability to send texts. I don’t travel much and at home on my wifi, I can send and receive texts just fine. Last week I traveled out of state and had some issues texting. I stopped at a McDonalds where I showed 4 bars of cell signal strength (no exclamation points or anything unusual). While inside, I also tried to connect to their wifi. The phone showed an excellent wifi signal but the Republic bar remained hollow. I was unable to connect to the internet via Chrome or any other app that used the wifi. I then tried to text my wife. Messaging app (Messages, stock messaging app that came installed on the phone) indicated that the message could not be sent and to tap to resend. I tried that many times but it wouldn’t send. At that point, I turned off the wireless to send the message via cell signal as I had 4 bars. Again, it wouldn’t send after numerous attempts. Gave up and went to my next destination about 30 miles away. At that point, I had a couple of bars cell signal and I tried numerous times to resend the text but again, it wouldn’t send. Gave up again and went to my last stop another 20 miles away in a small town. There I tapped the message to resend and it sent that text and a couple others that I’d tried to send earlier also. I also received a text. At that point I figured I was just having a bad communication day with my phone and quit trying to use it. Fast forward to today when I’m a few miles from my house where I’ve never had problems sending texts. I received a text from my wife but when I responded, I got the same message that it wasn’t sent, tap to resend. Tried that several times but nothing again. As I drove home I tried sending it several times but it would not send. All this time I have good cell signal. I finally arrived at home and connnected to my wifi at which point the message sent. My questions are: how do I troubleshoot my inability to send messages with my new phone in areas where my old phone worked fine (same CDMA service as old phone)? Why would the phone indicate that the internet/wireless connection was strong at McDonalds and I still had no access to the internet? Is there a setting that I’m missing somewhere on my phone that I need to change? Is the stock Messaging app an issue? Is it the phone or the new operating system? As an engineer I like to figure out and solve problems but this one has me stumped. It looks like I have all the ingredients to send a text i.e. good signal strength but nothing works. Its very frustrating! If there are any settings or data that I can post here that would help me figure this out, I’d be very grateful.