Headset Port Stopped Playing

What phone do you have? Moto z play

What plan are you on? not applicable

Does your plan include data, or just talk & text? not applicable


Issue Description

My Z Play stopped playing music through the headset Port. Plays through Bluetooth and Moto mod speaker. Can anyone help?

Welcome to the Republic Community @gregb.eral7k

Have you tried plugging in a different headset into the jack?

If there is still a problem maybe a little blast of canned air into the jack could remove something blocking a connection.

After that… (from what I see on Moto forums) they are suggesting a factory reset without restoring backup. Then a trip to a shop for a headphone-jack fix/replacement if it still doesn’t work. :grimacing:

You might try safe mode before the factory reset. :wink:

I can’t think of anymore advice… Let’s hope another set of headphones does the trick!

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