I bought a Moto Z Play for a friend while he was in the hospital (he’s a RW customer, too). Since I didn’t have any of his account information at the time, I just bought it without stating that it was a replacement for an existing phone. He’s out of the hospital now so I have access to his RW account and gmail account.
I guess I have 2 concerns.
1: is there any way I can mess up and delete his old contacts? (assuming he had them backed up online to begin with…I’m not sure).
2: I don’t know how to get the new phone set up with his old RW number. I’ve see where I probably need to create a RW ticket. If so, any suggestions what information should be on the initial ticket request so as to reduce the amount of back and forth communication? I assume I need to request the ticket from his account, right?
Thanks for any help.