Help! for seniors

We cannot connect our Samsung Galaxy J3 to RW. Where/ what is the password? Where do we find it?

What password are you looking for? Are you trying to log in to your Republic account? Are you trying to bring your J3 phones over to Republic and set up service? Or are you locked out of your phones and can’t remember the password that you set up?

If you are trying to log in to your Republic account, but can’t remember the password, go here and enter you email address, then click on the green Forgot Your Password link at the bottom of the box, and a new password will be emailed to you:

Phones | Republic Wireless

If you are trying to bring you J3 phones to Republic, let us know and we can give you more help with that.

If you can’t remember the password to unlock your phone, then the only way to get past that is a Factory Reset, which will also erase anything you have not backed up on your phone. If you need those steps, let us know.

Thanks for reply.

Purchased (2) phones from Republic.

Created an account -obviously with password.

Phone turns on to WiFi and asks for PW…what is the password? The account PW?

Maybe I;m locked out.

Will need instructions with Factory Reset in needed.

Thanks for your help.

Phone turns on to WiFi and asks for PW…what is the password? The account PW?

Hi @peters.lsexeo ,

This sounds like the phone is trying to connect to your Wi-Fi network. It needs the same password to connect to your network that your computer uses.

During the activation process you need 3 sets of credentials:

Your router password

Your Gmail address and password

Your Republic wireless (email address and password for that account).

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