We ordered a new phone from the Republic Wireless store, and it came a few days later. But when we opened up the green republic shipping box the shipping air bubbles were already popped and the phone sounds loose inside the Motorola phone box. On close inspection, the tape used to seal the Motorola phone box looks like its been cut and then taped over with an additional piece of tape. Also the sku on the Motorola phone box has a black marker sharpie covering it up. Is this normal? I don’t really think so…
All this makes us believe the phone is not in good condition and may have been damaged in shipping, or even worse has been tampered with. We have not opened the Motorola phone box. When i attempt to return the phone from my account page it tells us that we will not be refunded taxes and shipping.
We did open a ticket (1261226) but no one has responded in 24hrs. We really don’t want to be stuck with a new phone that has already been used or damaged. I have attempted to just do a chat with republic staff but every time i try it doesn’t work, it just shows “Live chat software” and the link takes us to a marketing page for Live chat incorporated.
Please help! It’s experiences like this that make me wish it was easier to actually talk to a Republic Staff member.