Help needed in phone number transfer Moto G to Moto X

#1

My son’s moto phone broke so he bought a new moto x pure Edition phone. When he activated it he received a different phone number. He wants to have his old number transferred to his new phone. How can he do it?

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#2

It is too bad he didn’t follow the screen prompts to activate it as a replacement. Now he will have to open a service ticket to get the number moved and the broken phone deactivated. Click on Help at the top of this page to open a service ticket.

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closed #3
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