I apologize that my tone came across as snarky. It definitely was not intended that way, and I hope you’ll be able to accept a heartfelt apology. It is difficult sometimes without the benefit of tone of voice and facial expression to be “heard” online the way thoughts are written.
I’ve clearly misremembered, and I should have taken the time to go back and re-read your past conversation here. I truly thought you had encountered and worked around the fact that we don’t ship to Hawaii when you joined. I was trying to take apart the reply that you were given by support, that you had asked for someone to verify and confirm, and explain it part-by-part within the context of your situation, to make sure we were all on the same page.
None of our other products specifically call out that we don’t ship to Hawaii and Alaska, but we do mention it in our shipping documentation. I’m certain that it’s something I’ve never thought much about, because I don’t have deal with daily like you do, and I see you’ve mentioned Amazon has begun this practice, but do other online stores typically state this on individual product pages? Typically, our product pages are, by design, meant to describe what the product will do and what it costs, but not to list all the things it won’t do or individualized caveats. I’ll certainly pass the suggestion along to our marketing team to see what they think.
Would you be able to share a link to one of the Amazon products you’ve found with that information included? I’m curious to see if it’s something dynamic that’s displayed only to those with IP addresses in areas where the product cannot be shipped.
I’m glad to see that you have someone who will buy it for you and bring it to you. Could you possibly let me know how much delay that will add to your receiving it? Will you be buying it yourself but shipping to their CA address, or will they be buying it? I’d like to determine if there’s any way we could extend your 14-day return period to allow you to have plenty of time to test it, once it actually reaches you, but I don’t think we could do that if someone else is buying it and reselling it to you.