How can I keep my Republic Wireless phone from shownig the wrong number when I call people?

How can I keep my Republic Wireless phone from shownig the wrong number when I call people? Happens too often, and I have no indication until someone I know tells me. What causes this major malfunction on Republic Wireless phones? And why does it keep happening?

Hi @jamesb.5i39vl,

Are you by any chance using a Samsung phone? The Samsung battery manager app on Android 10 is very aggressive about putting the Republic Wireless app to sleep, which disables it and causes multiple impairments to our service.

To prevent this from happening, please see the instructions in this help article:

To be sure your Samsung phone is operating effectively on our network, please also check out this guide:

Thank you. I did everything. We’ll see how this works!

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