How do I activate the old phone as a replacement to the current phone

how do I activate the old phone as a replacement to the current phone.

Hi @karenw.6xp6m4,

Presuming the old phone is not a DEFY XT (which cannot be reactivated), Republic’s general guidance is here: Activate Your Phone – Republic Help. If more specifics are desired, may we know the brand, model and generation of the old phone?

the lost phone is Moto G 1st Gen

the cancelled phone I have to replace the lost phone is Moto G 3rd Gen

Thank you

Karen

Hi @karenw.6xp6m4,

If you were not the previous user of the G3, best practice would be to start with a factory reset: How to Perform Factory Reset on a 1.0 or 2.0 Phone via the Settings Menu – Republic Help.

Post reset, it’s a matter of following Republic’s guidance here: How to Activate a Republic Wireless 1.0 or 2.0 Phone on an Existing Number – Republic Help.

If you were the previous user of the G3, feel free to skip the factory reset.

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