How do I add a data plan to My Choice Talk and Text?

I’m trying to add data to my Moto G4 with My Choice Talk and Text and I get a message that says that I do not have permission to chang the plan or add data and to please sign in as the account owner. I am the account owner, and I did sign in? What am I doing wrong?

Hi @teresab.gwwkmc,

Have you recently moved the SIM card from one phone to another? If so, please try these steps.

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