How do I change bank information?

My bank was purchased by another and I will have new account number and routing number. How do I change that information?

Hi @bonnier.yqv7b8

This should tell you how to Update you payment info :slight_smile:

How to Update Your Payment Information

I can’t go to that location. I get “403 forbidden” message.

Have you tried logging in both ways? Via a computer (if you got one). The other way is through the RW app (also in the instructions :wink: )

Here is what’s in the article btw:

Procedure

Update Payment Information on a Computer

  1. Log in into your account
  2. Click the Account_Settings.png Account Settings icon on the left-hand side of your screen
  3. Click Payment
  4. Click the Edit.png Pencil icon next to the Payment section
  5. Enter your new payment information
  6. Click Update .

Update Payment Information in the Republic Wireless App

  1. Tap Republic_Icon__New_.png Republic from the app drawer
  2. Tap the Settings.png Settings icon
  3. Tap Manage account
  4. If prompted, tap Log in
  5. Tap the Account_Settings.png Account Settings icon
  6. Tap the Edit.png Pencil icon next to the Payment section
  7. Enter your new payment information
  8. Tap Update
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I’m on my computer.

Here is another blast from the past post on the 403 forbidden error.
“403 Forbidden Cloudflare” Error
Are you using the Edge browser by chance?
Try Firefox or Chrome to see if you are able to get to the site. :wink:

I just checked with Chrome latest/PC, both signed in and again on an Incognito screen and had no problems

Hi @bonnier.yqv7b8,

When you say you can’t go to “that location” do you mean the help article with the instructions that @superT linked to, or do you mean you can’t log into your account portal to update the credit card?

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