How do I exchange a phone?


I recently ordered an E4… but was wanting the E4 Plus. Can I return it for the difference and get the E4 Plus?

Moto E4 Plus Available August 14th!

File a support ticket.


Hi @hunterallenjohnson,

There is no need for a support ticket for this request, and our technicians cannot arrange an exchange. We do not (yet) have a process for exchanging phones for the cost of the difference.

We do, however, have a 14-day Money Back Guarantee. You can return the E4 under the Money Back Guarantee, and then order the E4 Plus once it is available.

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