I bought a new unlocked Moto g4 to replace my old Moto e phone. I have the g4 setup. How do I switch service to the new phone?
If you didn’t follow the activation instructions for activating the new phone as a replacement for the old phone then you will have to open a service ticket explaining this to support. Click on Help at the top of this page and open a service ticket.
From what I read you have activated the phone and it has a different number. If you haven’t activated it yet carefully read what the phone is telling you when you do so. Here is some detail: