An eligible member will receive a 10% discount on their monthly plan for the life of their Republic service line, no matter what phone they have.
What’s RW definition Republic service line?
I would have thought it would follow a members phone number if they asked to have it swapped to another phone. Apparently if a phone is activated as a new line then a number swap is requested the discount will not move to the phone line of choice. Subsequently if the less desirable phone is deactivated the discount may be lost without intervention by Support. Found this out after a recent experience with a support ticket and it had happened during a previous number swap. Thankfully support reinstated my small Beta Discount.
Is there a standard procedure members need to be aware of to follow if they want to keep the discount when a number swap is requested? Should a swap request include a request to keep number/line together to ensure members don’t lose their Beta Discount?