How to change providers?

Hi & thanks for answering. I’m tying to switch. However i need a pass code & i don’t remember it.While you’re at it, is my account number my phone number or something else?

Welcome to our Member Community. I’m sorry to see your first post here is about leaving. May I ask why you’re switching? Is there something we could for you?

I’ve moved your question to its own topic so any answers directed toward you don’t confuse the author of the topic where you had originally posted.

Your account number is your phone number, and you must set up or update your PIN in the Account portal. Our Help team cannot do that for you. Instructions are here:


Please have someone contact me■■■■■■■■■■■■■■ thanks!

Hi @da587f69-0bbb-4755-a,

I’m not sure if you saw my reply above, since I moved it from the topic where you’ve been posting.

Our staff cannot assign your PIN. I sent the instructions to do so, above.

Our Help team has replied on your ticket. Please follow up there if you need additional assistance.

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