How to disable screen lock

What phone do you have? moto g3

What plan are you on? refund plan

Does your plan include data, or just talk & text? both

android ver 5.1.1

Issue Description

This should help…instructions in the 1st post, and some other suggestions if there is some variable…

2 Likes

When I go there none is not available to use.

Did you try any of the other suggestions in that post, or the solution that the original poster said worked for them at the bottom? If not, someone will probably pop in to help.

1 Like

When None is not an option, it generally means that you have some app installed that requires a lock. This may be a work email account, a banking app, Google or Samsung Pay, etc. If you remove the screen lock, that or those apps will not work. If you’d still like to do that go to Settings – Security and there click on Clear Credentials. Once that’s done, you should be able to set the screen lock to none.

2 Likes

Clearing Credentials worked, thank you.

2 Likes

Clearing Credentials worked, thanks

This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.

Message an
Expert customer