I got an email about doing this before factory reset. I am sending phone back for refund. Is this required and how do I find this on the phone please? On another phone I returned they said just the factory reset was fine.
- Turn Off Android Device Manager (a.k.a. “Kill Switch”) Android Device Manager ensures that if your phone becomes lost or stolen, someone else won’t be able to access it, even if they do a factory reset. If this feature is still enabled prior to returning your phone to us, we will be unable to access the phone. This means we won’t be able to resell the phone as certified pre-owned.
- To turn off Android Device Manager, please follow the steps below: 1. Tap Apps. 2. Tap Settings. 3. Under Personal, tap Security. 4. Tap Device administrators. 5. Ensure that the box next to Android Device Manager is unchecked. If it’s checked, tap the box to uncheck it. 6. Tap DEACTIVATE.