What phone do you have?
Moto 5g s plus
What plan are you on?
The 1 gig a month plan.
Does your plan include data, or just talk & text?
I purchased extra data last month because I ran out just a few days before the end of my billing cycle but I only ended up using a fraction of said data.
So, I thought it would roll over to this month seeing as the first few days of the month showed me with my monthly 1 gig and the excess that I had purchased. Sweet. Not.
Today I get notified that I have used up most of my data…
So I did some research and in another thread on here someone had the same problem but was told that they were refunded for the excess.
I checked my e-mail and I have no record of being refunded the excess, so someone has made a mistake. I should either have an extra 0.78 gigs this month or should have received 75% of $5 back.
Can I get this fixed?