I can hear them but they can't hear me


#1

When I place or receive a call, the caller or callee can’t hear me
But I can hear them


#2

Need a bit more info

  1. Which phone?
  2. Which Plan
  3. Does this fail Cell, WiFi or BOTH?
  4. Is this a new install problem, or did you just upgrade

#3

Knowing if this is happening on cell calls or while on WiFi and what model of phone you have is crucial in being able to troubleshoot.


#4

It’s a Moto X. First Generation I think. It happens both on WiFi & Cellular formats


#5

If both Cell and WiFi calling results in the party you call not hearing you, that does a couple of things (imho)

  • Rules out WiFi Router problems that can cause one way audio
  • I would access the Moto Help …:motohelp: found in the App drawer :appsicon: then select ‘Fix’ Tab and run the Microphone test
    • If this fails, then it probably is a hardware problem … but I would then suggest running in Safe Mode , test then, Clear Cache retest, followed by Factory Reset