Was the G6 Play purchased from Republic? If so, are you using the SIM that should have come preinstalled? If the G6 Play was purchased from a third party other than Republic, what is the source of the SIM?
You mentioned downloading updates. Was on of those updates the required Republic app?
No I could not… I sent it to my brother in Raleigh NC (Your one store in the entire country) to see if he could get it fixed. This is NOT good customer service. Can I return the phone and get my money back???
Is the phone currently with your brother in Raleigh?
We no longer have a store in Raleigh. Our service is designed to be an online service.
This is our Member Community, where our experienced members (customers) help others with their questions about our phones, our service, and our policies. In order to get help activating your phone through our Community, you would need to continue to reply and let the members helping you know what you’ve done and what you’re seeing. There is not a way for anyone here to activate the phone for you.
If you need our staff to assist you, you would need to open a ticket. We have a dedicated Help Team who assists our members online.
Although I feel certain we can help you through this, we do offer a 14-day return policy.
It was extended for the holidays, so the extension might apply in your situation.