I can unlock phone but cannot get home page with all apps

phone is essentially frozen. Should I perform a factory reset? I have all useful info on PC so am not worried about losing data.

Hi @thomasr.a9v3ki,

What phone do you have, and what do you see when you unlock it?

moto g7. I get part 1 of home screen, but not part 2 which useful apps. I also get an annoying verbal voice which I do not understand.

moto g7. voice states “moto action is on”

It sounds like you have somehow turned on Talk Back.

Here are the instructions to turn it off:

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