I can't send or receive texts unless I'm connected to wifi

I just got a MOTO G4 and I can’t send or receive texts unless I’m connected to wifi. I get notified that I have a text, I just can’t see it. I have Google Messenger set as my default messenger.

Moderator’s note: Title edited for length.

See here for some troubleshooting steps

Troubleshooting Texting Issues

Also, if you activated while you had weak cellular signal, try restarting your phone when you are in the presence of a stronger cellular signal and see if that improves your texting experience.

If that doesn’t help, please submit a help ticket


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