I can't turn off a white LED light in the middle of the front speaker

I have a Moto G (3rd Gen) and it’s been working fine for months. Suddenly, for no apparent reason, a little white LED light, located in the middle of the top speaker on the phone (the one you put your ear next to during a call) has turned on and I can’t turn it off. I’ve turned the phone on and off, turned off everything in Settings, and even downloaded the “Notification Light Widget” app. Nothing’s worked. Any ideas?

I think this is a hardware fault. Just to be sure, try the phone in Safe Mode

Safe Mode

If it persists, contact Motorola:

Service and Repair - Moto G 3rd Generation

Thanks for writing back! The light was still on with safe mode, so I’m contact Motorola now. Thanks again.

Motorola will want you to try a factory reset before they offer warranty service.

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